Account & access
Use password recovery or ask your institution to confirm your account and access arrangements.
See account questionsMuyezo help centre
How can we help?
Find a starting point for account access, learning and assessment questions.
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Start in the right place.
Learning & assessment
Prepare with your institution’s instructions and use the course or sitting support contact it provides.
Explore guidanceFor institutions
Discuss product fit, deployment context, institutional workflows or a demonstration.
Talk to usA good place to start
Common questions.
How do I get a Muyezo account?
Start with your institution’s administrator or designated contact. They can confirm the account arrangements for your learning or assessment programme.
What should I do if I cannot sign in?
Check the email address issued to you, then use the password recovery option on the sign-in page. Contact your institution if you still need help. Never share your password with support.
Where do I find my learning materials?
Sign in using the account provided for your institution, then open your learning area. Ask your educator or administrator if expected materials are missing.
How should I prepare for an assessment?
Read your institution’s instructions, check access in advance and confirm which device, connection and support arrangements apply to the sitting.
Who can help with assessment instructions?
Use the educator, invigilator or support contact named by your institution. Do not send assessment answers through a public contact channel.
Can our institution request a demonstration?
Yes. Use the contact page to email the Muyezo team with your institution type, priorities and the experience you want to explore.
No matching questions. Try another term or contact your institution for account and course-specific help.
Accessibility support
Tell your institution about access needs early.
Approved accommodations affect timers, pauses, resources and monitoring. Your institution is the right place to arrange them for a course or assessment.
General Muyezo accessibility enquiry
For a general question about the public or product experience, contact us without including medical documents or sensitive learner records.
Contact Muyezo